FAQ

We know you’ll love a gift box, but if you ever need to cancel your subscription, here’s how:

Ensure you’ve set up a customer account using the same email you subscribed with. Without this, your subscription won’t appear.

Once logged in, go to "Manage Your Subscription" to pause, skip a month, or cancel.

Important Information:

To avoid being billed for the next box, cancellations must be made at least 5 working days before your payment is due.

Address changes must also be made 5 days before payment to ensure correct delivery. If your payment has already been processed, please email support@100gifts.co.uk and we’ll update it manually for you.

Your subscription will be billed automatically each month, and we’ll continue sending your gift box until you decide to cancel.

Your first payment is taken on the day you subscribe.

For your first box, shipping times are dependent on when you subscribe and your preferred delivery date. If you have joined us today for a monthly or annual gift box, your first order will be shipped within 28 days or on your preferred delivery date (if your preferred delivery date is within or after 28 days).

If you have a preferred delivery date, we aim to deliver your subscription box on or up to 3 days before your preferred delivery date to ensure it arrives on time, even with unexpected courier delays.

Ongoing payments will be taken on the same date each month as your original subscription date.