FAQ

We know you’ll love a gift box, but if you ever need to cancel your subscription, here’s how: Ensure you’ve set up a customer account using the same email you subscribed with. Without this, your subscription won’t appear. Once logged in, go to "Manage Your Subscription" to pause, skip a month, or cancel. Important Information: To avoid being billed for the next box, cancellations must be made at least 5 working days before your payment is due. Address changes must also be made 5 days before payment to ensure correct delivery. If your payment has already been processed, please email support@100gifts.co.uk and we’ll update it manually for you.

Your subscription will be billed automatically each month, and we’ll continue sending your gift box until you decide to cancel. Your first payment is taken on the day you subscribe. For your first box, shipping times are dependent on when you subscribe and your preferred delivery date. If you have joined us today for a monthly or annual gift box, your first order will be shipped within 28 days or on your preferred delivery date (if your preferred delivery date is within or after 28 days). If you have a preferred delivery date, we aim to deliver your subscription box on or up to 3 days before your preferred delivery date to ensure it arrives on time, even with unexpected courier delays. Ongoing payments will be taken on the same date each month as your original subscription date.

Yes! You can purchase your gift card on the website. Go to our gift card page, select or input the amount you would like and we handle the rest! The gift card will be emailed directly to the email address provided on the gift card page.

You can now start earning points on your orders, and points equal money off! To start earning these rewards, you will need to sign up to your 100gifts account. Signing up also gets you 50 points! Every £1 spent on orders equals 1 points. For other ways to redeem points, check out our rewards section on our website. 200 points = £2 off , 500 points = £5 off , and 1000 points = £10 off. Get started today!

First you'll need to create an account with us! Then, if you have added your birthday date within 30 days before the big day, you will receive the points on your Birthday.

Yes, we use sustainable packaging materials including recyclable kraft boxes, kraft tissue paper and kraft paper filler. Many of the items inside our boxes are reusable, biodegradable, or vegan, so that you can gift thoughtfully while caring for the planet.

Yes, we do offer letterbox-friendly gift boxes! We have a dedicated collection of Letterbox gift boxes, which you can explore here. However, whether your gift box fits through the recipient’s letterbox will depend on: Letterbox size – Dimensions vary between homes. Delivery service used – Special Delivery requires a signature. Postal worker discretion – Placement may depend on the individual delivering the box. Larger products – Some items, such as our Candles, are not letterbox-friendly and may require the recipient to be home for delivery. For the best chance of letterbox delivery, we recommend choosing from our Letterbox gift boxes collection.

For express delivery we use Royal Mail Special Delivery, order before 3pm Monday to Friday and before 10am Saturday and we will ship your order the same day. Royal Mail Special Delivery | £9.95 | Guaranteed next day delivery before 1pm. Please note this does not include Sunday, we ship Mon- Sat only. Royal Mail Sunday Special Delivery | £9.95 | Guaranteed Sunday Delivery Royal Mail guarantee to attempt delivery by 1pm the next working day - exceptions apply to some addresses see a breakdown of those addresses here.

Once your order has been shipped, you will receive a dispatch confirmation email. Sometimes, these emails may be filtered into your spam or junk folder by your email provider. If you can’t find your confirmation email, please contact us, and we’ll be happy to look into it for you.

All our orders are shipped using Royal Mail 24 Tracked. If your order has not arrived within 7 working days from the dispatch date, it will be classed as lost, and we can arrange a replacement or refund. If an order is returned to us due to non-collection from the Royal Mail Depot, an additional postage charge will apply to resend the order. If you experience any delays, please contact us, and we’ll be happy to investigate and resolve the issue for you.

If your order shows as delivered but you haven’t received it, please contact us at support@100gifts.co.uk as soon as possible so we can investigate. Please note that Royal Mail is unable to investigate lost deliveries after 10 days from the specified delivery date, so we recommend reaching out promptly.

Can I get a refund? Of course! If you've had a change of heart, we're more than happy to refund your order, but there are a few conditions to bear in mind: 1. Refund Policy Duration: Our refund policy lasts for 28 days from the date of your purchase. Within this timeframe, you must notify us within 14 days of receiving your order and return the items to us within the 28-day period. 2. Authorised Returns: Please ensure that any returns are carefully packaged in their original packaging to prevent damage during transit. It's important to note that if we've personalised your order with a handwritten gift message or gift-wrapped your box, a 25% restocking fee will be applied to the returned product. We reserve the right to refuse returns that do not meet the above-mentioned standards. 3. Time Limit: Unfortunately, if 28 days have passed since your purchase, we won’t be able to offer you a refund or exchange. 4. Shipping Costs: You are responsible for covering the shipping costs for returning your item, and these costs are non-refundable. If you do receive a refund, the cost of return shipping will be deducted from your refund amount. 5. Exchange Timeframe: Depending on your location, the time it takes for your exchanged product to reach you may vary. 6. Proof of Purchase: To complete your return, we require an order confirmation as proof of purchase. 7. Return Address: Please make sure to contact us first at support@100gifts.co.uk before sending anything back and we will give you a return address. We understand that circumstances can change, but we hope this policy helps to clarify our procedures and ensures a smooth process for all involved.

Refund Policy Timeframe: You must notify us within 14 days of receiving your order. The order must be returned to us within 28 days of receipt. Packaging Requirements: Please ensure the product is packed carefully in its original packaging to avoid damage during transit. Restocking Fees: If your order included a handwritten gift message or was gift-wrapped, a 25% restocking fee will be deducted from your refund. If your order did not include a gift message or gift wrap, a 15% restocking fee will apply. Shipping Costs: You are responsible for paying the return shipping costs. Original shipping costs are non-refundable. After 28 Days: Unfortunately, we cannot offer refunds or exchanges if 28 days have passed since your purchase. Proof of Purchase: To complete your return, we require your order confirmation as proof of purchase. Return Address: Please make sure to contact us first at support@100gifts.co.uk before sending anything back and we will give you a return address. Important: Only send returns after contacting us at support@100gifts.co.uk for authorisation.

Only regular-priced items are eligible for a refund. Unfortunately, sale items, are non-refundable. This applies to any discounted or clearance items purchased as part of a promotion.

No, sadly personalised items can not be refunded this is due to the fact this product has been created for you and we are unable to resell them.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and a credit will automatically be applied to your original method of payment, within 3-5 working days (depending on your individual bank).

If you haven’t received a refund yet, first check your bank account again. You should then contact your credit card company as it may take some time before your refund is officially posted. If this is unsuccessful then you should contact your bank as there is often additionally processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@100gifts.co.uk and we will be more than happy to check to make sure it has been processed correctly.

Our exchange policy is 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email first.

Yes, we do offer letterbox-friendly gift boxes! We have a dedicated collection of Letterbox gift boxes, which you can explore here. However, whether your gift box fits through the recipient’s letterbox will depend on: Letterbox size – Dimensions vary between homes. Delivery service used – Special Delivery requires a signature. Postal worker discretion – Placement may depend on the individual delivering the box. Larger products – Some items, such as our Candles, are not letterbox-friendly and may require the recipient to be home for delivery. For the best chance of letterbox delivery, we recommend choosing from our Letterbox gift boxes collection.

Discount codes can only be used once and cannot be used in conjunction with any other offers (unless otherwise stated). Please note, The 10% off first orders Discount Code is not valid on any subscription packages or any Advent products.

Our exchange policy is 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email first.

Unfortunately once an order has been processed we are unable to add the discount code.

First you must sign up to the newsletter via the SUBSCRIBE section on our website, once you have done this you will receive an email. Once this has been confirmed you will receive a Welcome email with your 10% discount code to use on your first order. Give it a few moments, and check spam folder. Please note: This discount code cannot be added retrospectively to an order and can only be used on your first order.

We have a 30-minute window for any order amendments that you would like to make after you place your order. Should you wish to make any amendments to your order (such as swap products, change gift messages, change a shipping address, cancel your order, or request a refund) these changes must be requested within 30 minutes of you placing your order on the website. We will try to be as accommodating as possible but we try to ship your order as quickly and efficiently as possible sometimes we aren't able to edit orders. Please email support@100gifts.co.uk for more information or to request an order amendment.

Apologies for any confusion! Our system automatically sends shipping confirmation emails with tracking details as soon as your order is processed. If you've requested to delay your order or set a "Do Not Open" date more than 7 days after purchase, rest assured your order is still safely with us at TBHQ and will be shipped closer to your requested date.

By purchasing any alcoholic products you confirm that you are over the age of 18

If you would like your gift box delivered on a special day please let us know in the ‘Preferred Delivery Date’ box on the checkout page when you place your order. Although we cannot guarantee the exact delivery date we will do our very best to make sure that it is as close to your chosen date as possible. We aim to deliver your subscription box on or up to 3 days before your preferred delivery date to ensure it arrives on time, even with unexpected courier delays. We will also put a ‘Do not open until…!’ sticker on the box to make sure your gift isn’t opened early!

Once your order has been shipped, you will receive a dispatch confirmation email. Sometimes, these emails may be filtered into your spam or junk folder by your email provider. If you can’t find your confirmation email, please contact us, and we’ll be happy to look into it for you.

All our orders are shipped using Royal Mail 24 Tracked. If your order has not arrived within 7 working days from the dispatch date, it will be classed as lost, and we can arrange a replacement or refund. If an order is returned to us due to non-collection from the Royal Mail Depot, an additional postage charge will apply to resend the order. If you experience any delays, please contact us, and we’ll be happy to investigate and resolve the issue for you.

If an item is missing from your gift box, please email us as soon as possible, and we’ll work to resolve it quickly. We follow a strict packing process, but in the rare event that something is missing or damaged, please contact us within 28 days of receiving your order. After this time, we may not be able to investigate or offer a resolution.

We take great care in packing your order, but unfortunately, items can sometimes get damaged during delivery. If your order arrives damaged, please email us at support@100gifts.co.uk with supporting images and as much detail as possible so we can arrange a replacement. Please do not dispose of any damaged items until we have resolved the issue.

If you need to update or add a gift message, please email us within 30 minutes of placing your order. Once we have started processing your order or you have received a dispatch confirmation email, we will be unable to make any changes, as your order will already be fulfilled.

If you need to update your shipping address, please email us within 30 minutes of placing your order. If your order has already been processed and dispatched, we won’t be able to change the address. In this case, we will need to wait for the parcel to be returned to us by Royal Mail before we can resend it. There will be an additional postage charge to ship the order to the correct address. Unfortunately, we cannot be held responsible for incorrect addresses provided at checkout, so please double-check your details before placing your order.

Yes! You can place one order and use our handy multiple shipping system to add more than one address and send your boxes out to multiple addresses on one order.

There is no minimum order quantity for Corporate Gifting. Neither is there a minimum spend. We can cater for all budgets. Please contact us via email on support@100gifts.co.uk for further information.

The minimum spend for custom gift boxes s £50. Please contact us via email on support@100gifts.co.uk for further information.

Yes! We can send the gift boxes directly to your staff addresses, to the office or wherever you would like them to be sent to.

100gifts makes corporate gifting effortless and meaningful with eco-friendly, customizable gift boxes that reflect your brand's values and leave a lasting impression.

Yes! We can add your logo, branding or custom messages to create a personalised touch.

Yes, you can choose items from our catalog or suggest unique products you’d like us to source for your boxes

Yes! We can handle both. You can opt for bulk shipping to a single location or individual delivery directly to each recipient.

Of course! We are here to assist you in selecting the perfect options based on your budget and preferences.

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.