Refund Policy

Can I get a refund?

Of course! If you've had a change of heart, we're more than happy to refund your order, but there are a few conditions to bear in mind:

1. Refund Policy Duration: Our refund policy lasts for 28 days from the date of your purchase. Within this timeframe, you must notify us within 14 days of receiving your order and return the items to us within the 28-day period.

2. Authorised Returns: Please ensure that any returns are carefully packaged in their original packaging to prevent damage during transit. It's important to note that if we've personalised your order with a handwritten gift message or gift-wrapped your box, a 25% restocking fee will be applied to the returned product. We reserve the right to refuse returns that do not meet the above-mentioned standards.

3. Time Limit: Unfortunately, if 28 days have passed since your purchase, we won’t be able to offer you a refund or exchange.

4. Shipping Costs: You are responsible for covering the shipping costs for returning your item, and these costs are non-refundable. If you do receive a refund, the cost of return shipping will be deducted from your refund amount.

5. Exchange Timeframe: Depending on your location, the time it takes for your exchanged product to reach you may vary.

6. Proof of Purchase: To complete your return, we require an order confirmation as proof of purchase.

7. Return Address: Please make sure to contact us first at support@100gifts.co.uk before sending anything back and we will give you a return address.

We understand that circumstances can change, but we hope this policy helps to clarify our procedures and ensures a smooth process for all involved.